Terms of service

These Terms and Conditions represent an agreement between ERGOHIDE d.o.o. (hereinafter »ERGOHIDE« or »we« and similar derivatives) and you. These Terms and Conditions govern the terms of use of the website and the e-shop at https://ergohide.com/ (hereinafter referred to as the »website« or »e-shop«), your and our rights and obligations, and the content of the purchase agreement between you and us regarding purchased items.

You are bound by the Terms and Conditions in force at the time you place your online order.

1. Information about ERGOHIDE

Company name: ERGOHIDE, proizvodnja pohištva, d.o.o.
Short company name: ERGOHIDE d.o.o.
Registered office: Logatec
Business address: Kalce 20D, 1370 Logatec, Slovenia
Registration number: 9500456000
Tax number: SI 50848810
E-mail address: hello@ergohide.com

ERGOHIDE manages the e-shop and is also an e-commerce service provider.

2. Offer and Prices of Items on the Website

Due to the nature of online business, the content of the website and the offer of items thereon may change all the time. Items’ prices may also change.

Prices are shown in the applicable local currency and include VAT, unless stated otherwise.

The prices of certain items may be reduced. Discounted items will be clearly marked in a way that, in addition to the regular price, the reduced price will be clearly shown.

The quantity of items that you can buy at once or in a certain period can be limited at any time. Items must not be purchased for the purpose of reselling them for the purpose of making a profit, and such resale or other use for the purpose of making a profit is prohibited. Any processing, copying or other imitation of items or other content on the website is also prohibited.

3. Purchase Process on the Website

Selecting Items

To start the purchase process, click on the »Order now« button on the website for the desired item.

You can add additional quantities of items in the cart by specifying the quantity or clicking the »plus« button. All items you add to your cart will be stored in your cart.

You can easily remove items from the cart by clicking on the bin symbol in the cart.

You can enter the cart at any time by clicking on the cart symbol in the upper right corner of the e-shop.

To continue the purchase of selected items in the cart, click the »Complete the purchase« button.

Contact Details

In the next step, you fill in the contact information. You fill in your email address so that we can contact you, and the delivery address information. We also offer you the option to fill in the contact details for delivery and payment in this step via the Shopify, PayPal Express, Google Pay or Klarna checkout function if you are a user of any of these services.

Ways of Shipping

Possible ways of shipping and costs depend on the country of destination and the selected items (see section 6 below).

Depending on the selected items and the shipping address, you will be given a choice of ways of shipping with an indication of their cost.

Payment Methods and Order Placing

In this step, you select a payment method and fill in the required payment information.

Before you place an order, all the key information about the order will be displayed on the screen so that you can check it and correct any input errors, if necessary, by returning to the previous steps. The system will visibly warn you along the way in the purchasing process if you forget to fill in a mandatory section with information for the order.

The order will be placed when you click on the »Pay now« button.

4. When is the Purchase Contract concluded?

The purchase contract is concluded between you and ERGOHIDE when you click on the »Pay now« button, and the payment is successfully completed, unless otherwise agreed in advance. From this moment, all prices and other conditions are fixed and apply to ERGOHIDE as well as to you, as the buyer.

The purchase contract is an order confirmation email together with these Terms and Conditions.

The order confirmation email is stored electronically on the ERGOHIDE server.

5. Payment and Invoicing

Available payment methods are shown at checkout and may vary by country, currency, and payment provider. They may include credit card, PayPal, Klarna, Shop Pay, iDEAL, bank transfer, and other local payment methods where available.

We will send you an invoice for the purchase to your email address.

6. Shipping of Items

All orders are delivered using parcel shipping, ensuring reliable and trackable transportation through standard courier services.

Depending on the size and nature of the products, your order may be shipped in multiple separate packages. This approach is used to:

  • improve handling and carrying convenience upon delivery,
  • reduce the risk of damage during transport, and
  • ensure safe and efficient delivery of all items.

Each parcel may arrive separately, but all parcels will be dispatched within the same shipping process.

We ship items as soon as possible after the purchase contract has been concluded and the payment for the items has been made.

Shipping methods, shipping costs, and estimated delivery times depend on the country of destination, the selected items, product availability, and the selected delivery option. The estimated delivery time for each product is displayed on the product page below the »Order now« button and may vary depending on whether the item is in stock, made to order, custom-sized, or otherwise customized.

All delivery times are estimates and are not guaranteed, unless expressly agreed otherwise in writing. Delivery times may be affected by production capacity, product availability, carrier delays, destination country, public holidays, customs procedures, or other circumstances beyond our control.

7. Extended Voluntary Return Guarantee (180 Days)

In addition to the statutory right of withdrawal, ERGOHIDE provides all customers (consumers and businesses) with a voluntary 180-day money-back guarantee. This guarantee allows you to return your purchase within 180 days from the day you, or a third party authorized by you (excluding the carrier), take physical possession of the last item in your order.

This extended guarantee is a commercial, voluntary benefit provided by ERGOHIDE and does not affect your statutory rights.

The guarantee applies to all products, including custom-dimensioned desks and other custom-made items.

If, for any reason, you are not completely satisfied, you may return your order on our costs without providing any explanation.

To qualify for a refund under the extended guarantee, the returned items must be:

  • undamaged,
  • in their original condition, and
  • properly packed (preferably in original packaging or other secure protective packaging).

ERGOHIDE reserves the right to refuse returns that show signs of use, damage, or improper handling beyond what is necessary to assess the product.

ERGOHIDE provides a completely free return service, including:

  • free return labels,
  • no return shipping costs, and
  • courier pickup directly from your location.

You are responsible for preparing the product for transport and ensuring appropriate protective packaging to prevent damage during transit.

Once the returned goods are received and inspected, refunds will be processed within 14 days.

For all return requests under this guarantee, please contact:

Refunds under this extended guarantee will be issued using the same payment method that was used for the original purchase.

This means:

  • If you paid by credit/debit card, the refund will be made to the same card.
  • If you paid via bank transfer, the refund will be made to the same bank account.
  • If the purchase was made through an instalment plan, the refund will follow the policies and procedures of the instalment provider.

No alternative refund methods (e.g., different accounts, cash refunds) are permitted for security and compliance reasons.

8. Lack of Conformity

You are entitled to protection against a lack of conformity under this point.

When is an item deemed non-conforming?

An item is considered non-conforming if it does not meet the subjective requirements agreed between the parties and/or the objective requirements that apply to goods of the same type.

Items shall be deemed conforming to the contract if they meet the specific features and characteristics agreed between the seller and the consumer (subjective requirements for conformity). This includes, where applicable, the requirement that the items:

  • Match the agreed description, type, quantity, and quality, and possess all functionality, compatibility, interoperability, and other features as stipulated in the sales contract.
  • Are fit for any particular purpose made known by the consumer to the seller at or before the conclusion of the contract, provided the seller has accepted that purpose.
  • Are delivered with all accessories and instructions, including installation instructions, as specifically agreed in the contract.
  • Are supplied with all updates, including software, firmware, or functional updates – explicitly agreed to in the sales contract.

Items must also comply with the objective standards that apply to similar goods in general. Items must therefore, where applicable:

  • Be fit for the purposes for which goods of the same type are normally used.
  • Match the quality and description of any sample or model that the seller has made available to the consumer before the conclusion of the contract.
  • Be delivered with all accessories and instructions, including packaging, installation instructions, and user instructions – that a consumer may reasonably expect to receive.
  • Possess the durability, performance, functionality, compatibility, security, and other features that are normal for goods of the same type and that a consumer may reasonably expect.

How is the suitability of the item checked?

The suitability of an item is checked with another, faultless item of the same type, as well as with the manufacturer’s statements or statements on the item itself.

How do you claim non-conformity?

You can exercise your rights arising from a non-conformity by notifying us of the non-conformity within two months of the day you discovered the non-conformity. In the notification of non-conformity, you must describe the non-conformity in detail and allow us to inspect the item.

We are not responsible for non-conformities that appear after two years after the date the item was delivered to you. A non-conformity on an item shall be deemed to have existed at the time of delivery if it occurs within one year from the date of delivery.

If you have notified us of the non-conformity correctly, you may first request repair or replacement of the goods.

If repair or replacement is:

  • impossible,
  • disproportionate,
  • not completed within a reasonable time, or
  • would cause significant inconvenience,

You are entitled to request a proportionate price reduction or termination of the contract with a full refund (upon return of the goods).

Contract termination is allowed only when the lack of conformity is not minor.

If the existence of a non-conformity on the item is not disputed, we will comply with your request as soon as possible. However, if the existence of a non-conformity on the item is disputed, we will respond to your request in writing and explain our position no later than eight days after receiving your request.

9. Protection of Personal Data

At ERGOHIDE, we take the protection of your personal data very seriously. You can find everything about the protection of your personal data in our Privacy Policy.

10. Limitation and Exclusion of Liability

You are solely responsible for ensuring that the information you provide to us within the website is correct and up-to-date, and we do not accept any responsibility for any consequences that may arise as a result of incorrect information.

We are also not liable to the fullest extent permitted by law for the proper operation of the functions for payment or data entry provided by third parties, and we are not liable for any costs or damages in this regard.

ERGOHIDE assumes no responsibility in relation to anyone other than you in connection with the items and e-commerce services offered. In relation to you, ERGOHIDE is only liable for direct damage that would occur to you if it were caused by gross negligence or intentionally. Liability for indirect or other damages (for example, indirect damages including loss of profit, loss of savings or damage as a result of data loss), as well as for damage caused by third parties, is expressly excluded.

11. Applicable Law

These Terms and Conditions, the purchase contract and the relationships between you and us are governed by Slovenian law, except in cases where, in addition to Slovenian law, consumer protection provisions of the law of another country must be applied.

12. Complaints and Dispute Resolution

Complaints procedure

At ERGOHIDE, we comply with applicable consumer protection legislation and make every effort to ensure an effective complaint handling system.

In case of any problems, please contact us by email at hello@ergohide.com, through which you can submit your complaint. The complaint procedure is confidential. We are convinced that together we can resolve your concerns, problems, or complaints quickly, effectively, and amicably.

Out-of-court settlement of consumer disputes

ERGOHIDE does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that you, as a consumer, could initiate.

Dispute Resolution

In the event of a dispute, the competent courts of Slovenia shall have jurisdiction, except where the courts of another jurisdiction have mandatory competence pursuant to EU law or other applicable legislation.

You can also download and save these Terms and Conditions in PDF format: Terms and conditions in PDF format.