Refund policy

MONEY-BACK GUARANTEE
We stand by our products, which is why we offer a hassle-free 180-day money-back guarantee. If for any reason you’re not completely satisfied, you can return your order—no questions asked. The 180-day period starts the day you, or a third party authorized by you (excluding the carrier), take possession of the last item in your order. Your statutory right of withdrawal remains unaffected.

 

Our guarantee applies to ALL products, including custom-dimensioned desks and other custom-made requests. To ensure a smooth refund process, returned items must be undamaged and in their original condition. 

 

 

RETURN PROCESS – FREE & SIMPLE
We make returns effortless! We provide free return labels and cover all shipping costs, so you won’t have to worry about any additional expenses. A courier will pick up the goods directly from your location for maximum convenience. Simply ensure the items are packed in their original boxes or other protective packaging to prevent any damage during transit.

 

Once we receive and inspect the returned goods, refunds will be processed within 14 days. 

 

BUSINESS CUSTOMERS
Our 180-day money-back guarantee applies equally to business customers! We believe in the quality of our products and want to ensure complete satisfaction—whether you're an individual or a business. If for any reason the product doesn’t meet your expectations, you can return it within 180 days. Just make sure the items are undamaged and properly packed, and we’ll take care of the rest, including free return shipping!

 

CONTACT INFORMATION FOR RETURNS
Company: ErgoHide d.o.o.
Address: Kalce 20d, 1370 Logatec, Slovenia
Email: hello@ergohide.com
Phone (standard rate, not premium): +49 15888 279287

 

 

REFUND METHOD
The refund will always be processed using the same payment method that was used for the original purchase. This means that the amount will be returned to the same payment account or card that was used for the transaction. If the payment was made via an installment plan, the refund will be handled according to the installment provider's policy.

 

 

INSTALLMENT PAYMENTS
We offer installment payments through Klarna. If an order is canceled, any remaining payments will be canceled, and already paid installments will be refunded according to Klarna’s policy.

 

 

DELIVERY OF GOODS
We deliver your order as parcel shipping. The order is shipped in multiple packages to make it easier for you to handle and carry upon delivery. 

If you receive a damaged or incorrect product, please contact hello@ergohide.com immediately, and we will arrange for a replacement or refund at no additional cost to you.

 

 

ELECTRONIC WITHDRAWAL OPTION
At this time, we do not offer an option for electronic withdrawal directly on our website. If you wish to initiate a return, please contact us via hello@ergohide.com email, and we will guide you through the quick and easy return process.