Privacy policy

At ERGOHIDE d.o.o. (»ERGOHIDE«) we protect your personal data with utmost care and commitment. We respect your privacy, and we protect data carefully and in accordance with applicable laws. We only collect and process your data if we have a legal basis for doing so, and only to the extent strictly necessary to achieve the purpose of the processing of personal data.

Below is our contact information as a controller of personal data, information about what personal data we process, on what legal basis, for what specific purposes, to whom we can transfer it, what cookies we use and for what purposes, and what your rights are in connection with processing of your personal data.

1. WHO ARE WE AND HOW YOU CAN CONTACT US?

Information about us as a data controller:

Company name:	ERGOHIDE, proizvodnja pohištva, d.o.o.
Short company name:	ERGOHIDE d.o.o.
Headquarters:	Logatec
Business address:	Kalce 20D, 1370 Logatec, Slovenia, EU
Registration number:	9500456000
Tax number:	SI 50848810
E-mail address:	hello@ergohide.com

2. WHAT DATA DO WE PROCESS, FOR WHAT PURPOSES, WHY ARE WE ENTITLED TO IT, TO WHOM AND WHERE DO WE TRANSFER IT AND HOW LONG DO WE KEEP IT?

We process your data or data relating to you in different situations for different purposes. To make the processing of your personal data as transparent as possible, we have separated below the different situations in which we process your data. For each situation, we have explained what data we process, for what purposes, why we are entitled to process it, to whom we transfer the data, how long we store it and other information that is important so that you can understand the nature of the processing of your data.

2.1. If you visit our website

Our website, including the personalized functionalities, is accessible via https://ergohide.com/ and subdomains.

When you visit our website, we process your data for the purpose of ensuring the safe and efficient operation of the website, for the purpose of analysing the behaviour on our website to improve website functionality and optimize display of our offers, and for the purpose of displaying personalized functionalities and offers.

2.1.1. Functioning and security of the website, performance of the service

We acquire and process certain personal data required for the functioning and security of the website and for performance of services accessible through the website. We also process certain data to improve our services. You can find further information below.

The operation of the website is also supported by the necessary cookies set by our domain. Cookies are small text files that are stored on your device (computer, mobile phone, or tablet) and consequently read from it. These cookies e.g., enable the safe functioning of the website, identification, and elimination of errors in the operation of the website, identification when switching between individual websites of our domain and revisits, allow you to save your cookie settings, etc. If you disable cookies on your browser, the website may not work properly.

Cookies and other technologies:

• Information we acquire and process: information about how you access our websites, including information about the device and browser you use, your network connection and your IP address (i.e. usage identifiers).
• Basis for data acquisition and processing: it is in our legitimate interest that we can provide you with a secure and efficient online service.
• Retention/processing period: the data is retained and processed for the duration of each cookie.

2.1.2. Analytics

We use cookies and other web beacons to analyse behaviour on our website. We use cookies and other technologies and process the data based on your consent, which you can actively provide when you visit our website. We use the data that we obtain to create statistics and reviews, especially to track the number of visits to our websites or to our individual content, to measure the effectiveness of ads and to improve the user's experience and make the content of the website even more friendly and interesting and tailored to your needs.

Cookies and other technologies:

• Information we acquire and process: online identifiers, including cookie identifiers, internet protocol addresses and device identifiers, customer identifiers.
• Purpose of processing: to calculate data about visitors, sessions, and campaigns, to monitor the use of the website, to carry out an analytical report of the website, i.e., how visitors use the website, where they come from and how the website works.
• Basis for data acquisition and processing for above-described purposes of analytics: your consent.
• Data transfer and processing of the data: in relation to _ga and _ga_* cookies: Google Ireland Limited, incorporated in Ireland (Google Building Gordon House, Barrow St, Dublin 4, Ireland) acts as our data processor for the purposes of performing analytics, as described above. You can read more about how Google processes data here. The privacy policy is available here.
• Retention/processing period: the data is retained and processed for the duration of each cookie.

2.1.3. Customized offers and marketing

We use various tools for the purposes of targeted marketing of our items and analysis and improvement of marketing, which include the use of cookies and other web tracking technologies (web beacons, pixels, etc.).

Cookies and other technologies:

• Information we acquire and process: information about your device, purchases made, ads viewed, regardless of whether you have a Facebook account and whether you are logged in to Facebook, information about your actions and purchases in the online shop, etc.
• Purpose of processing: the data is processed for the purposes of analytics and measurement (regarding our advertising campaigns, use of services, etc.), conducting targeted marketing on the social networks, creating audiences with similar interests to advertise items, sending personalized marketing and commercial messages, and improving ad serving and customization of functions and content.
• Basis for data processing: your consent.
• To whom we provide data:
  • Meta Platforms Ireland Limited incorporated in Ireland (4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland), which processes the data either as our processor (in terms of providing analytics) or as a joint controller together with us (in relation to the use of advertising tools).
  • Reddit Ireland Limited, incorporated in Ireland (70 Sir John Rogerson's Quay, Dublin 2, Ireland). Depending on the functionality we use (analytics or advertising), Reddit may act as our processor, when the Reddit Pixel is used solely for aggregated analytics of user behaviour on our website, or as a joint controller together with us, when the Reddit Pixel is used for advertising purposes, such as retargeting, audience creation, or measuring the effectiveness of advertising campaigns on Reddit.
  • Microsoft Ireland Operations Limited, incorporated in Ireland (One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland). Their role may be: processor, when the UET Pixel is used solely for website analytics to understand user behaviour, or joint controller, when the UET Pixel is used for advertising, including remarketing, audience creation, and optimisation of ads within the Microsoft Advertising network (Bing, MSN, Outlook, Yahoo partner network).
• Retention/processing period: data based on cookies and other technologies is stored and processed for the duration of cookies/technologies.

2.2. Processing of personal data when subscribing to E-newsletter

You can subscribe to our E-newsletter via form on the website or via consenting to subscription when the option to do so is displayed to you elsewhere on the website. You can unsubscribe from receiving E-newsletter at any time by clicking on the »unsubscribe« link in any e-mail you receive.

• Purpose of processing: to send E-newsletters with customized offers, additional discounts, promotions and news and for carrying analysis of responses to e-mails (whether the message was open, clicks, etc.) using online tracking technologies for the purposes of managing e-mail campaigns, analysis of their effectiveness and their customization.
• Processed data: email address, information about your device such as IP address, operating system, browser ID and other information about your system and connection, your interactions with campaigns (and/or emails), which may include dates and times for accessing campaigns (and/or emails) and browsing activities (such as which pages you view and which emails you open).
• Technologies: web tracking technologies are used for the purpose of obtaining data regarding your interaction with e-mails, e.g., web beacons technologies.
• Basis for processing data: your consent, which you give when you subscribe to the E-newsletter.
• Data processor: Mailjet processes the data as our processor for the above-mentioned purposes. You can learn more about how Mailjet processes the data in line with a Data Processing Addendum here. The data may be transferred and processed in another country outside the EEA/EU area, such transfer being based on standard contractual clauses adopted by the European Commission.
• Retention/processing period: until your consent is revoked.

2.3. Processing of personal data when you purchase our products

When you purchase products through our online store, we process the personal data you provide during checkout to complete your order, deliver the purchased goods, and fulfil our obligations arising from the sales contract. This includes data required for payment processing, invoicing, shipping, customer support, and any post-purchase obligations such as returns, warranty claims, or legal compliance. We may also use such data for the additional purposes set out in this Privacy Policy, to the extent permitted by applicable law.

• Data: identification and contact details (such as name, surname, delivery and billing address, e-mail address, and telephone number), order details (products purchased, quantity, price, transaction information), payment-related information (payment status, payment method, anonymised payment reference), and communication records related to your order.
• Basis for processing data: performance of contract, and compliance with legal obligations related to consumer protection, taxation, and accounting.
• Retention/processing period: we process your data for the duration necessary to execute and deliver your order and to provide any related contractual services. After fulfilment, your data is retained until the expiry of mandatory statutory retention periods applicable to commercial and accounting documentation, and thereafter until the end of the relevant statute-of-limitation periods for any legal claims arising from the purchase.

2.4. Resolving complaints and answering your questions and requests, keeping accounting and business records, performing internal control, and improving support services, and protecting legal claims

When you contact us with a complaint, question, or request, we process your personal data in order to respond to you, resolve your request, and maintain proper business and accounting records. This also includes processing necessary for internal control, improving our customer support services, and protecting our legal rights and interests.

• Data: contact details (name, surname, telephone, e-mail), order data, content of conversations through various channels (e-mail, Facebook messenger, etc.).
• Basis for processing: the basis for processing complaints and other claims relating to our services is our legitimate interest in dealing with your complaints and other claims in accordance with the law and answering questions and providing proof of their receipt and resolution. We also process data based on a legitimate interest to exercise internal control over the timely and regular fulfilment of your requirements and to improve the order processing system and customer claims and relationships, thereby improving our customer support services.
• Retention/processing period: we store and process the data for the above-mentioned purposes for as long as the statutory and contractual deadlines for asserting claims stipulate. In any case, we process and store the data to protect legal claims and maintain our internal records and controls for another year after the expiry of the statute of limitations, should the claim be enforced at the end of the statute of limitations. In the case of legal, administrative, or other proceedings, we process your personal data for the period necessary for the duration of such proceedings and for the remaining period of limitation after its completion. Our legitimate interest in this case is to protect legal claims and control the regular performance of our services.

2.5. Processing of personal data for fulfilment of legal obligations

We can also process your contact and identification data and order data when this is necessary to fulfil legal obligations. In these cases, we may transfer the data to external partners, such as accounting services.

For this purpose, we use personal data for a maximum of 10 years after the last issued document regarding your order.

2.6. Processing of personal data for purposes other than that for which the personal data were initially obtained

We may use the personal data listed in this privacy policy for additional purpose of improving our services within the scope of our legitimate interest. In this case, we will use anonymized and aggregated data for statistical purposes for service improvement in a way that such aggregated and anonymized statistical data does not anymore represent information under which individuals are identifiable.

3. COOKIE SETTING MANAGEMENT

You can change your cookie settings at any time by clicking on the »Personal data protection« in the footer of the website. You may need to refresh the page for the settings to take effect. Most web browsers also provide some control over most cookies through browser settings. You can find out how to manage cookies in browsers on the browser provider's website.

4. WHAT RIGHTS DO YOU HAVE IN RELATION TO THE PROCESSING OF YOUR DATA?

You may exercise the following rights with respect to your data:

• Right to be informed: you have the right to be informed of the personal data we process about you and how we process it. We hope that in this document we have provided you with all the necessary information you need regarding the processing of your data. However, if you still have any questions, please contact us and we will be happy to give you all the necessary explanations.
• Right to access to your personal data: you have the right to request access to the personal data we process about you. You can request confirmation as to whether personal data concerning you are being processed, and, where that is the case, access to the personal data and the information. You have the right to request a copy of your personal data.
• Right to rectification: we strive to keep accurate and complete information at all times. If we unintentionally keep inaccurate or incomplete information, you have the right to request that we correct and/or supplement it.
• Right to erasure: in some cases, you have the right to request the deletion of your personal data. We will delete your personal information as soon as possible if any of the following reasons are met:
  • we no longer need your personal data for the purposes for which we processed them;
  • you have withdrawn your consent to the processing of personal data, in relation to the processed data, for which your consent is necessary, and at the same time we have no other basis to further process this data;
  • you have exercised your right to object to the processing of personal data that we process on the basis of our legitimate interest, and we recognize that we no longer have legitimate interests that would justify the further processing of this data, or
  • you assume that the processing of personal data that we carry out is no longer in accordance with generally binding legal regulations.
• Right to restriction of processing: in some cases, in addition to the right to erasure, you may also exercise the right to restrict the processing of personal data. We must limit the processing of personal data:
  • if you challenge the accuracy of personal data, until we reach an agreement on which data is correct;
  • if we process your personal data without an appropriate legal basis (e.g., above the intended scope), instead of deleting such data, you will give priority to their limitation (e.g., if you assume that you will still want to provide this data to us in the future);
  • if we no longer need your personal information for the purposes described above, but you need it to establish, exercise or defend your legal claims, or
  • if you object to the processing of data.
• Right to data portability: you can request from us all your personal data that you have provided to us and that we process on the basis of your consent and on the basis of the implementation of the contract. We will provide you with personal data in a structured, commonly used and machine-readable form. You have the right to request that personal data be transferred directly from us to another controller when technically feasible.
• Right to object to the processing of data: based on the reasons related to your special situation, you have the right to object to the processing of personal data that is based on our legitimate interests. In any case, you always have the right to object to the processing of data for the purposes of direct marketing. We will immediately stop processing your data for marketing activities; in other cases, we will do the same if we do not have legitimate reasons for processing that outweigh your rights or to enforce legal claims.
• Right to withdraw consent: you also have the right to withdraw consent for processing in cases where we process data based on your consent.

You can direct your complaint to the information commissioner or other competent authority in your member state. However, we would appreciate it if you could contact us before filing a complaint, as we are confident that together we will be able to address your concerns regarding the processing of your personal information.

5. CHANGES TO THIS PRIVACY POLICY

We may periodically update this Policy. If we make any material changes, we will notify you thereof. The date that this Policy was last revised is identified at the bottom.

6. HOW CAN YOU EXERCISE YOUR RIGHTS WITH US?

If you have a question or you would like to exercise your rights, simply email us at hello@ergohide.com. We will try to respond to your request as soon as possible, and within one month at the latest.

March, 2026