This Privacy Policy describes how ergohide.com ("the Website" or "we") collects, uses, and shares your personal information when you visit or make a purchase on the website.

CONTACT

If you have any further questions after reading this policy, would like more information on our privacy practices, or wish to file a complaint, please contact us by email at info@ergohide.com or by mail using the address provided below:

ErgoHide d.o.o., Kalce 20D, 1370 Logatec, Slovenia

COLLECTION OF PERSONAL DATA

When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to all information about an identifiable person (including the information listed below) as "personal data." Here is more information about what personal data we collect and why.

• Device Information

• Purpose of collection: To load the website correctly for you and to conduct analyses on usage and optimization of our website.
  
  
• Source of data: Data is automatically collected when you access our website using cookies, log files, web beacons, tags, or pixels.
• Data sharing for business purposes: Data is shared with our order processing service provider Shopify.
  
  

• Collected personal data: Version of the web browser, IP address, time zone, cookie information, which websites or products you view, search terms, and how you interact with the website.
  

• Order Information

• Purpose of collection: To deliver products or services as part of contract fulfillment, process your payment information, arrange shipping, and send you invoices and/or order confirmations, communicate with you, assess our orders for potential risks or fraud, and provide you with information or advertising relating to our products or services, in accordance with your communicated preferences.
  
  
• Source of data: Provided by you.
  
  
• Data sharing for business purposes: Data is shared with our order processing service provider Shopify.
  
  

• Collected personal data: Name, billing address, shipping address, payment information (including credit card numbers), email address, and telephone number.

• Information in Customer Service

• Purpose of collection: To provide customer service.

• Source of data: Provided by you.

 

SHARING OF PERSONAL INFORMATION

We share your personal data with certain service providers who help us provide our services and fulfill our contracts with you as described above. For example:

• We use Shopify to operate our online store. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy.

• We may share your personal data to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your personal data to provide you with targeted advertising or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the Website. You can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  
  

• We share information about your use of the Website, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, in some cases through the use of cookies or other similar technologies (to which you may consent depending on your location).

Further information on how targeted advertising works can be found on the education page of the Network Advertising Initiative ("NAI") at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising here:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

In addition, you can opt out of some of these services by visiting the opt-out portal of the Digital Advertising Alliance at: https://optout.aboutads.info/.

USE OF PERSONAL DATA

We use your personal data to provide you with our services. These include: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services, and offers.

LEGAL BASIS

If you reside in the European Economic Area ("EEA"), we process your personal data according to the General Data Protection Regulation ("GDPR") on the following legal bases:

• Your consent; ;
• Fulfillment of the contract between you and the Website;
• Compliance with our legal obligations;
• To protect your vital interests;
• For the performance of a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Storage

When you place an order through the Website, we will retain your personal data for our records unless you ask us to delete this data. More information about your right to deletion can be found in the 'Your Rights' section below.

AUTOMATED DECISION-MAKING

If you reside in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) that has legal or otherwise significant effects on you.

We do NOT conduct fully automated decision-making based on customer data that has a legal or otherwise significant impact.

Our processor Shopify uses limited automated decision-making to prevent fraud, which does not have legal or otherwise significant impacts on you.

Services that include elements of automated decision-making include:

• Temporary blacklisting of IP addresses associated with repeatedly failed transactions. This blacklist remains in place for a limited number of hours.

• Temporary blacklisting of credit cards linked to IP addresses on the blacklist. This blacklisting remains in place for a limited number of days.

Your rights

GDPR

If you reside in the EEA, you have the right to access the personal data we store about you, to transfer it to a new service, and to request that your personal data be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details provided above.

Your personal data is initially processed in Ireland and then transferred for storage and further processing outside Europe, including to Canada and the United States. More information on how data transfers comply with the GDPR can be found in Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

Cookies

A cookie is a small amount of data downloaded to your computer or device when you visit our website. We use various cookies, including functional, performance, and advertising cookies, as well as cookies for social media or content. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences (e.g., login and region selection). This means you do not have to re-enter this information each time you return to the website or move from one page to another. Cookies also provide information on how the website is used, such as whether you are a first-time visitor or a regular visitor.

We use the following cookies to optimize your experience on our website and offer our services.

COOKIES NECESSARY FOR THE OPERATION OF THE STORE

Name	Function	Duration
_ab	Used in connection with admin access.	2 Jahre
_secure_session_id	Used in connection with navigating a store portal.	24 Std.
_shopify_country	Used in connection with checkout.	Sitzung
_shopify_m	Used for managing customer privacy settings.	1 Jahr
_shopify_tm	Used for managing customer privacy settings.	30 Min.
_shopify_tw	Used for managing customer privacy settings.	2 Wochen
_storefront_u	Used to facilitate the update of customer account information.	1 Min.
_tracking_consent	Monitors preferences.	1 Jahr
c	Used in connection with checkout.	1 Jahr
cart	Used in connection with the shopping cart.	2 Wochen
cart_currency	Used in connection with the shopping cart.	2 Wochen
cart_sig	Used in connection with checkout.	2 Wochen
cart_ts	Used in connection with checkout.	2 Wochen
cart_ver	Used in connection with the shopping cart.	2 Wochen
checkout	Used in connection with checkout.	4 Wochen
checkout_token	Used in connection with checkout.	1 Jahr
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30 Min.
hide_shopify_pay_for_checkout	Used in connection with checkout.	Sitzung
keep_alive	Used in connection with buyer localization.	2 Wochen
master_device_id	Used in connection with merchant login.	2 Jahre
previous_step	Used in connection with checkout.	1 Jahr
remember_me	Used in connection with checkout.	1 Jahr
secure_customer_sig	Used in connection with customer login.	20 Jahre
shopify_pay	Used in connection with checkout.	1 Jahr
shopify_pay_redirect	Used in connection with checkout.	30 Minuten, 3 Wochen oder 1 Jahr, abhängig vom Wert
storefront_digest	Used in connection with customer login.	2 Jahre
tracked_start_checkout	Used in connection with checkout.	1 Jahr
checkout_one_experiment	Used in connection with checkout.	Sitzung
checkout_session_lookup	Used in connection with checkout.	3 Min.
checkout_session_token_<<token>>	Used in connection with checkout.	3 Min.
identity-state	Used in connection with customer authentication.	24 Std.
identity-state-<<token>>	Used in connection with customer authentication.	24 Std.
identity_customer_account_number	Used in connection with customer authentication.	12 Wochen

REPORTING AND ANALYTICS

Name	Function	Duration
_landing_page	Tracking of landing pages.	2 Wochen
_orig_referrer	Tracking of landing pages.	2 Wochen
_s	Shopify analytics.	30 Min.
_shopify_d	Shopify analytics.	Sitzung
_shopify_s	Shopify analytics.	30 Min.
_shopify_sa_p	Shopify analytics related to marketing and referrals.	30 Min.
_shopify_sa_t	Shopify analytics related to marketing and referrals.	30 Min.
_shopify_y	Shopify analytics.	1 Jahr
_y	Shopify analytics.	1 Jahr
_shopify_evids	Shopify analytics.	Sitzung
_shopify_ga	Shopify and Google Analytics.	Sitzung
customer_auth_provider	Shopify analytics.	Sitzung
customer_auth_session_created_at	Shopify analytics.	Sitzung

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain until you stop browsing. Persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after being downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully usable.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser's settings, often found in the "Tools" or "Settings" menu of your browser. For more information on how to change your browser settings or block, manage, or filter cookies, see your browser's help file or websites such as: www.allaboutcookies.org.

Please also note that blocking cookies does not completely prevent information from being shared with third parties, such as our advertising partners. To exercise your rights or refuse certain uses of your data by these parties, please follow the instructions in the "Behavioral Advertising" section above.

DO NOT TRACK

Please note that there is no industry consensus on how to respond to "Do Not Track" signals. We do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

COMPLAINTS

If you wish to make a complaint, please contact us by email or mail using the contact details provided above under "Contact."

If you are not satisfied with our response to your complaint, you have the right to file your complaint with the relevant data protection authority.